Turn Around Time (TAT)— How long will it take your business to prepare the order for delivery? What should the shopper do if they have questions or need to make changes during this time?

Shipping Information— What shipping methods are available? How long will each available shipping method take? Will tracking information be included? What should the shopper do if they do not receive their order? Are shipments insured?

Returns/Exchanges— Are returns allowed? How does the shopper request a return? Are exchanges allowed? Are there any restocking fees? If yes, fees must apply to all shoppers regardless of payment method but can be specific to product type(s). Where does the shopper return the order to? Who pays return shipping?